"I have enjoyed working with Claire and her team. Throughout the procurement the team has been flexible in order to meet our needs. The consultants were able to grasp our requirements quickly and enabled us to accurately specify our business requirements. I have valued the advice I have received from the Claire and her team throughout this project including not only advice on procurement and process review, but also advice on project and programme management; and mentoring and coaching for colleagues."
Elaine Cash - J2E (Journey to Excellence) Programme Manager at WM Housing Group
The benefits of such an approach was that Paul could come in and be totally independent from the solution. We were working to very stringent time scales with some very high priorities and some very exacting specifications. Paul appreciated the nature of our work immediately and worked well with the team, communicating and carrying out the work with full transparency.
When his contribution to the project ended we were very confident that we could move forward on our own, having chosen the correct solution with the security and comfort that if we need further advice and help, Paul and his colleagues would always be there .”
Anne Marie Thornley - Head of ICT at Calico Homes
"Our decision to have specific expertise provided by Charles who helped us procure and project manage the initiative was a good one and we were very happy with how he worked with us to achieve the outcome."
Zoe Gilsenan - Head of Project Support at Midland Heart
"Claire was able to understand our requirements and helped us to develop a specification of requirements that accurately reflected our needs. She helped us to design a procurement process using the Buying Solutions framework, which enabled us to structure the procurement process around our requirements and focus our activity on solution providers with a strong track record in the sector.
Claire supported us well through the procurement, advising us of aspects of the suppliers’ bids that we would not necessarily have been immediately aware of ourselves.
She then provided good advice throughout the implementation, helping us to structure the project team correctly, plan the project realistically and put the appropriate governance measures in place. She also provided good advice and support to our project manager assisting with the development of project documentation.
I would recommend any housing provider looking to procure software to talk to Claire. We liked her approach so much, we’ve asked her to provide assurance and project management support on our current review of Care and Support information management."
Roy Thompson - IT Director at Aster Group
“The system seems to be bedding in well and operatives are quickly becoming familiar with the new ways of working. This will enable us to provide a better repairs service to our tenants overall. Our decision to have specific expertise provided by 3C’s consultants, who helped us procure and project manage the initiative, was a good one and we were very happy with how they worked with us to achieve the outcome.”
Mark Murphy - Homes Repairs Manager at Eastlands
“Paul and Claire worked well with our team and achieved a good rapport with my colleagues when identifying change that was required. Their expertise and knowledge of other organisations made us look at our own approach in a different way. We have a plan now for the development of the IT service over the next three years that is both realistic and achievable.”
Paul Rowley - Head of Information Services at Havebury Housing Partnership
"We have worked with James before. He has a sharp eye for detail and provides a responsive, friendly, polite and reliable service. He is always quick to understand our needs and we have benefitted more than once from his experience and skills in data manipulation/analysis; his understanding of the business of housing association planned maintenance and his sound advice."
Sally Steade, - Head of Housing and Property Services at Arches Housing
"I would like to go on the record about the excellent job that Charles has done for us on the CRM specification. He has again worked very well with my customers and several have said as much. He has helped us to develop a comprehensive requirements document, so I have no fear that we’ll get the right system for Paragon. Thanks also for being flexible in fitting to our dates."
Barry Alford - Head of ICT at Paragon Community Housing Group
"Working with Paul Wood as an independent expert was crucial in raising the profile of data security in our organisation and the way in which he was able to tailor the course to the individual and the organisation was very helpful. Having completed the training and run through some “what if” scenarios we have also been able to see where we could make improvements and have tweaked a few of our procedures and policies."
Steven Wallace - ICT manager at Worthing Homes