Achieving operational cost saving by moving services online, often known as 'channel shift', is considered critical to addressing reductions in rental income as well as playing an essential part in service improvement - allowing customers to deal with your organisation easily and conveniently, at anytime, from anywhere.
A free of charge white paper that highlights the many commercial benefits and considerations for investing in channel shift activities can be downloaded in the Related Files section here ⇒
To provide a summary of some of these benefits, which are already being achieved by some landlords:
Figures published by the Government in the 'Digital Efficiency Report' as to the potential scale of savings from moving services online are shown below:
Should you want further information on how these benefits are being achieved, please contact: firstname.lastname@example.org