From enabling self-service, to finding new methods of delivery, the need to create value and choice in the digital world has become compelling. A number of independent reports suggest the cost of online transactions are a tiny fraction of traditional methods, such as over the phone, face-to-face or by letter. PwC and Socitm have published figures that indicate it is over 95% cheaper, so the business case can be exceptionally compelling.
When the subject of digital business transformation is discussed, and this includes within government circles, it is common for a target of 80% of customer transactions online to be set. So how do you go about getting 80% of your customers ‘wanting’ to deal with you online?
Watch the latest video and read the blog post to learn how you can change the way in which you do business and attract customers to communicate with you online.
To learn more about how 3C Consultants can assist you in your move to the provision of services online, get in touch today. Call us on +44 (0) 333 200 2332 or email us via the Contact page: www.3cconsultants.co.uk/contact.
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