Within the social housing sector, the HCA is demonstrating how data is shaping the sector’s future and indeed the careers of many within it.
We are experiencing a revolution, and data management has grown more critical to our success and how we are perceived than ever before. Executive teams now need to display vision and leadership, embracing the benefits that already existing data can provide.
In a recent letter, the HCA’s regulation chair, Julian Ashby wrote to the top 350 housing associations after global accounts data identified a concerning 50% cost variation between landlords that couldn’t be explained. www.gov.uk/government/uploads/system/uploads/attachment_data/file/447104/JA_letter_to_chairs_200715.pdf
Access to accurate data allows you to increasingly take control, saving time and money whilst safeguarding against those nasty surprises that makes running a business so much more stressful.
Key strategic decisions need to be data led. The management and accuracy of data is also key to truly automating services, making them ‘human-free’ and available 24/7, so allowing you to offer the exceptional levels of customer service that customers are beginning to take for granted.
A carefully considered data management strategy therefore needs to form part of every corporate strategy. The latest video and blog post from 3C Consultants CEO, Colin Sales, details how the improved use of data and the strategic approach to data management is reshaping the way in which social landlords view the world.