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27 September 2017

Customer engagement through design – making your website work

When it comes to websites and customer self-service portals, engagement is a measurement of how well they persuade people to do things, for example book a repair or pay their rent.

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14 September 2017

Using Social Media to communicate with customers

The use of social media and online communication continues to increase with Google recently claiming to have had a billion users in one day. I interviewed expert, Richard Woods...

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01 June 2017

A Vision of Social Housing in 2025

In partnership with lead consultancy firm Altair, 3C Consultants assisted a sector wide research project last year, surveying 350 on some of the largest housing organisations..

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16 May 2017

The Three C’s of Survival

You wouldn’t believe how hard it is to think of a good name for a company. Either the name you want already belongs to another company; you can’t get colleagues to agree; the web domain is taken…

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04 May 2017

Microsoft 365 and SaaS

From an ICT service providers prospective, many need to recognise and embrace the growth of 365, offering to provide solutions that will work in tandem...

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