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26 October 2017

A Toolkit for achieving Digital Business Transformation

Those who are successfully reaping the benefits of digitisation have recognised that the toolkit required to transform to a new business model has five pillars to success...

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11 October 2017

Toolkit for creating a Digital Vision

Providing your customers with access to online, self-service, available 24x7, is now a normal and often expected part of modern life. So how do you create your digital vision for your business?

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27 September 2017

Customer engagement through design – making your website work

When it comes to websites and customer self-service portals, engagement is a measurement of how well they persuade people to do things, for example book a repair or pay their rent.

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14 September 2017

Using Social Media to communicate with customers

The use of social media and online communication continues to increase with Google recently claiming to have had a billion users in one day. I interviewed expert, Richard Woods...

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01 June 2017

A Vision of Social Housing in 2025

In partnership with lead consultancy firm Altair, 3C Consultants assisted a sector wide research project last year, surveying 350 on some of the largest housing organisations..

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