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Case Study: Havebury - IT Strategy Development

The Organisation

Havebury Housing Partnership owns and manages 6,000 homes across Suffolk and Cambridgeshire, but primarily within the St Edmundsbury Council area.

The Business Need

Havebury needed to develop a fresh IT strategy based on the two principles of standardisation and simplicity, using technology to provide benefits to tenants and the business, whilst ensuring high productivity, meeting staff expectations and supporting the business in decision making. Havebury decided to appoint experienced consultants to assist with the development of the strategy.

The Solution

  • The development of the strategy was split into three phases:
  • Discovery phase – the consultants engaged with staff, management and other stakeholders to identify the strengths and weaknesses of the service and fully understand future requirements.
  • Analysis and mapping phase – they identified the projects required to meet those needs, considering whether there was need for replacement of existing applications, replacement of infrastructure and any changes to the size or structure of the IT team. 
  • Planning phase – the consultants then helped prioritise the different projects that were identified, ensuring that the plan was achievable using available resources.

The Benefits

The completed ICT strategy provides a vision of the future ICT service, an analysis of the current gaps in that provision and a costed plan for delivery of the ICT service, including the level of human resources required.


Paul Rowley, Head of Information Services said:

“Paul and Claire worked well with our team and achieved a good rapport with my colleagues when identifying change that was required. Their expertise and knowledge of other organisations made us look at our own approach in a different way. We have a plan now for the development of the IT service over the next three years that is both realistic and achievable.”