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Case Study: Calico Homes - Mobile Working

The Organisation

Calico Homes Limited owns and manages approximately 4,600 homes in Lancashire. Part of the Calico Group, it provides accommodation for families, the elderly, students, supported housing and services for homeless people.

The Business Need

Calico operates its own Direct Labour Organisation (DLO) responsible for the repairs and gas services. Repairs are raised and scheduled from the MIS Active H Housing Management System into a custom built mobile application by way of an interface. The current processes and software solutions have been in place for some time and needed modernising to include some new functionality requested by the Repairs Team.

The Challenge

A new specification for the repairs process was needed to improve efficiency, working seamlessly with Active H, taking account of changed business requirements.

The Solution

Paul Wood of 3C developed a new specification for the mobile working system, liaising with suppliers to assess their ability. Having completed this, he arranged and led an interactive session with the suppliers and key stakeholders from Calico to identify the best solution.

The Benefits

Paul ensured that the views of all stakeholders were taken into account when assessing the different options, ensuring buy-in. Calico now has a solution which integrates seamlessly with Active H, providing a better system overall and reducing cost. The ability to introduce some new functionality will also help the service to provide a better responsive service to customers.


 Anne Marie Thornley Head of ICT at Calico said:

“The benefits of such an approach was that Paul could come in and be totally independent from the solution. We were working to very stringent time scales with some very high priorities and some very exacting specifications. Paul appreciated the nature of our work immediately and worked well with the team, communicating and carrying out the work with full transparency.

When his contribution to the project ended we were very confident that we could move forward on our own, having chosen the correct solution with the security and comfort that if we need further advice and help, Paul and his colleagues would always be there .”