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3C and Altair - Business Intelligence (BI) Consultancy


Challenge

RBH needed a stronger focus on customer and business information. Business Intelligence (BI) software had been purchased to improve performance reporting on service improvement but implementing the software had been slow and performance reporting was still laborious. 

Solution

3C and Altair's expert consultants began by performing a health check of the Business Intelligence Function, and assessing the ‘whole system’ to measure other impacts on the BI. This was done through group workshops with staff, stakeholders and customers.

Using the findings they produced a BI strategy which included specialist guidance on data warehousing and immediate priorities for people and processes.

Results

Purpose’ and ‘Vision’ of the BI function defined.

Key recommendations to achieve the following:

  • A clear plan to deliver ‘one version of the truth’ from which ‘actionable intelligence’ is readily available on a self-serve basis to continually improve services;
  • RBH people, processes and technology aligned to help deliver transformational change; and

  • Evidence-based decision making ingrained in the culture of the business.

“I love the presentation of the Health Check! The seven recommendations re people and processes you set out are spot on! Love this!"

RBH BI Manager